Refund and Returns Policy

1. General Policy

celebratelife strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

All return requests must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

Returned items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, altered, or missing accessories are not eligible for return.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] with your order number, the reason for the return, and any supporting photos if applicable. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

3.2. Shipping the Return

After receiving an RMA number, you must ship the item to the address provided by our support team. Use a trackable shipping method and retain the receipt. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we have received and inspected the returned item. The refund amount will reflect the purchase price of the returned product, less any applicable shipping charges.

5. Non‑Refundable Items

• Gift cards and store credit.
• Personalized or custom‑made products.
• Items marked as final sale.
• Digital downloads and downloadable content.

6. User Responsibilities

Customers are responsible for providing accurate contact information, complying with the return instructions, and ensuring that returned items are securely packaged. Failure to follow these responsibilities may result in a delayed or denied refund.

7. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]

Phone: +1(806)737-9486‑9486

Address: 123 Celebration Avenue, Suite 100, Austin, TX 78701, USA

8. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the United States and the state of Texas. celebratelife reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.